Privacy Policy

Effective Date: September 30, 2025
Dynasty Pharmacy – https://dynastypharmacy.ca/
Address: 5460 Yonge St Unit 106, North York, ON M2N 6K7

1. Introduction

Dynasty Pharmacy (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website. By using our site, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly

When you use our website, we may collect:

Contact details such as your name, phone number, and email address when you submit inquiries or requests.
Health-related information you choose to provide in connection with prescription refills, appointment bookings, or service requests.
Other communications you send to us via forms or email.

b. Information Collected Automatically

Through Google Analytics, Google Tag Manager, and similar tools, we may automatically collect:

IP address, device type, browser version, and operating system.
Pages visited, time spent on pages, and interaction patterns.
Geographic data (approximate location).

c. Third-Party Services

Google Maps: Used to provide directions and location information. Google may collect data according to its own policies.
Embedded Content: Pages may include links or embedded resources from third parties (e.g., health resources). These are subject to the privacy practices of those third parties.

3. How We Use Your Information

We use collected information for the following purposes:

To process your prescription refill requests, inquiries, and service-related forms.
To communicate with you regarding your requests or inquiries.
To improve website functionality, performance, and user experience.
To monitor website usage and analyze traffic trends via analytics tools.
To comply with legal or regulatory obligations applicable to pharmacies in Ontario.

We do not sell, rent, or trade your personal data.

4. Cookies and Tracking Technologies

Cookies and related technologies help us provide a better browsing experience.

Essential Cookies: Enable basic site functions.
Performance Cookies: Track website usage for analytics (Google Analytics, Tag Manager).
Functionality Cookies: Remember preferences and improve usability.
Maps Cookies: Used by Google Maps to provide interactive location services.

You may manage or disable cookies in your browser, but some features may not function correctly.

5. Data Sharing and Disclosure

We may share information:

With service providers such as analytics or IT support vendors, who assist us in operating the website.
As required by law to comply with regulations, court orders, or legal processes.
In case of business transfer if our pharmacy merges, is acquired, or undergoes restructuring.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. While we strive to safeguard your data, no electronic transmission or storage is completely secure.

7. Data Retention

We retain personal data only as long as necessary:

To fulfill the purposes described in this policy.
To comply with legal and regulatory obligations.
To resolve disputes and enforce agreements.

8. Your Rights

As a user in Canada, you have the right to:

Access your personal information held by us.
Request correction of inaccurate or incomplete data.
Request deletion of data where legally permissible.
Withdraw consent for optional data uses (e.g., cookies).

To exercise these rights, please contact us at the address above.

9. Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted with a revised effective date.